Service Advisor — Newport Beach (Top Training & Benefits)

Sonic Automotive, Inc.; Newport Beach (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Service Advisor role at JLR Newport Beach within Sonic Automotive involves serving as the liaison between customers and technicians, delivering outstanding service and ensuring timely vehicle diagnosis, service, and repairs.

The position requires at least 2 years of service advisor experience in a dealership, strong knowledge of vehicles, and the ability to read and explain service estimates clearly. Local candidates authorized to work in the USA are preferred.

Qualifications

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• Must pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues accordingly.
• Provide explanations of recommended services and repairs with cost estimates.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely completion of repairs.
• Update customers on status and timelines throughout the service process.

Skills

Customer service

Communication

Dealership experience

Reading comprehension

Job description

The Service Advisor role at JLR Newport Beach within Sonic Automotive involves serving as the liaison between customers and technicians, delivering outstanding service and ensuring timely vehicle diagnosis, service, and repairs.

The position requires at least 2 years of service advisor experience in a dealership, strong knowledge of vehicles, and the ability to read and explain service estimates clearly. Local candidates authorized to work in the USA are preferred.