Service Advisor — High-Earning Auto Care, Career Growth

Sonic Automotive, Inc.; Pasadena (CA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Award-winning training

Competitive benefits (Medical, Dental,

Vision, HSA, 401k and PTO

Personal Automotive Concierge Service

Job summary

Sonic Automotive in Pasadena, CA is seeking a Service Advisor for Land Rover Pasadena. This on-site role focuses on delivering exceptional customer service, data collection, and accurate cost estimates for labor and parts.

You will greet customers, schedule service, monitor repair progress, and maintain CSI. Requirements include a high school diploma, dealership experience, ASE preferred, and eligibility to work in the USA.

Qualifications

• High school diploma or equivalent.
• Two years of dealership experience.
• ASE certification preferred.
• Ability to read and comprehend instructions.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Pass pre-employment testing including background checks and driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete written cost estimate and sets promised time.
• Monitors repair progress and communicates changes to customers.
• Test-drives or refers to test technician when needed.
• Maintains CSI at or above manufacturer/branch averages.
• Advises on care and maintenance per manufacturer specifications.
• Upholds hours-per-RO targets and safety policies.
• Follows regulations on hazardous waste disposal and OSHA rules.
• Performs duties safely and completes pre-employment testing requirements.

Skills

Customer service

Communication skills

Reading instructions

Professional appearance

Pre-employment testing

Education

High school diploma or equivalent

Job description

Sonic Automotive in Pasadena, CA is seeking a Service Advisor for Land Rover Pasadena. This on-site role focuses on delivering exceptional customer service, data collection, and accurate cost estimates for labor and parts.

You will greet customers, schedule service, monitor repair progress, and maintain CSI. Requirements include a high school diploma, dealership experience, ASE preferred, and eligibility to work in the USA.