Service Advisor - Nalley Toyota Union City

Lhmauto; Union City (GA); On-site; USD 35,000 - 60,000; Full time

Job summary

Join a forward-thinking automotive retailer as a Service Advisor, where your expertise will shine in a fast-paced environment! This role is pivotal in enhancing customer satisfaction by providing expert advice on vehicle maintenance and repair. You'll be the friendly face our customers rely on, ensuring their vehicles are well cared for while contributing to a supportive and inclusive team culture. With comprehensive benefits and opportunities for professional growth, this position offers a rewarding career path in the automotive industry. If you have a passion for customer service and automotive knowledge, this is the perfect opportunity for you!

Benefits

Paid holidays & paid time off

Paid training

Stock Awards

Medical, vision, dental insurance

401k with company match

Employee discounts on parts and service repairs

Opportunities for paid volunteer hours

Aggressive Employee referral program

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be able to manage in a fast-paced work environment.

Responsibilities

• Greet customers and obtain vehicle information promptly.
• Advise on vehicle maintenance and generate repair estimates.
• Maintain and schedule service appointments efficiently.

Skills

Customer Service Skills

Communication Skills

Computer Skills

Automotive Knowledge

Sales Skills

Education

High School Diploma

Job description

Union City, GA, USA Req #6403

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products and/or services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so, it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

Responsibilities:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone, and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

INDADVISOR

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.