Service Advisor - Nalley Toyota Roswell

Lhmauto; Roswell (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a dynamic automotive team where your passion for customer service and innovation can shine! As a Service Advisor, you will be the face of the dealership, providing exceptional experiences for our guests while promoting a supportive and inclusive environment. This role offers a unique opportunity to impact the automotive industry positively, helping customers navigate their vehicle service needs with professionalism and care. With a commitment to employee growth and development, this forward-thinking company provides a range of benefits and opportunities for advancement, making it an exciting place to build your career. If you thrive in a fast-paced environment and love helping others, this position is perfect for you.

Benefits

Paid Holidays

Paid Time Off

Paid Training

Health Insurance

401k with Company Match

Employee Discounts

Student Loan Relief Resources

Employee Assistance Program

Opportunities for Community Service

Aggressive Employee Referral Program

Qualifications

• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience heavily preferred.

Responsibilities

• Greet customers and obtain vehicle information promptly.
• Advise customers on vehicle maintenance and repair estimates.
• Follow up with customers to ensure satisfaction and retention.

Skills

Customer Service

Communication Skills

Automotive Knowledge

Computer Skills

Sales Skills

Education

High School Diploma

Tools

Computer Software

Phone Systems

Job description

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so, it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index).
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores.
• Comply with all federal, state, and local laws, and company policy regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicle and property.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team members eligible).

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings.
• Flex spending accounts (tax-free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.

Professional growth and development opportunities Additional advantages:

• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

INDADVISOR

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.