Service Advisor (MBS)

Mercedes-Benz of Smithtown; St. James (MO); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical and Dental

401(k) Plan

Paid time off and vacation

Growth opportunities

Paid Training

Job summary

Mercedes-Benz of Smithtown is seeking a Service Advisor to manage the Drive Lane and deliver outstanding customer service. You will coordinate service appointments, communicate with customers, and assist the Service Manager with strategy and reporting in a fast-paced dealership environment.

The role emphasizes consultative selling, high customer satisfaction, and thorough vehicle inspections, with opportunities for growth within Competition Automotive Group.

Qualifications

• Service Advisor experience is required.
• Strong consultative sales background preferred.
• Excellent communication with customers in person, email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.
• Ability to work independently and with others.

Responsibilities

• Oversee the flow of the Drive Lane; ensure prompt, courteous service.
• Report to the Service Manager and assist in strategy and reporting.
• Maintain high Net Promoter Score by owning the customer experience.
• Provide concierge support for owner inquiries via phone, email, or in person.
• Schedule service appointments and create return visits after service.
• Ensure daily technician time is sold to service customers.
• Generate clear work orders that reflect customer concerns and warranty standards.
• Perform complete walk-around vehicle inspections.
• Communicate daily with customers on status and costs of repairs.
• Convey value to customers during the delivery process.
• Use tools to ensure top performance.
• Generate loaner/rental agreements and document properly.

Skills

Communication skills

Self-motivated

Teamwork

Consultative selling

Customer service orientation

Job description

Description

Service Advisor

At Mercedes-Benz of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We're currently seeking a Service Advisor - an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we'd love to hear from you.

OUR COMMITMENT TO YOU:

• Competitive Pay Plan
• Medical and Dental
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training

HOW YOU'LL CONTRIBUTE:

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
• Schedule service appointments and create return appointments after service visits.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
• Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• Reports to Service Manager.

Requirements

WHO WE ARE LOOKING FOR:

• High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• TOP PERFORMER
• Thorough understanding and ability to engage in consultative selling techniques.
• Service Advisor experience is required. A strong consultative sales background would be considered.
• Self-motivated, able to work on their own and with others.
• Fantastic communication skills with your customers in person or via email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.