Service Advisor (MBS)

Mercedes-Benz of Smithtown; Saint James (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical and Dental

401(k) Plan

Paid time off and vacation

Growth opportunities

Paid Training

Job summary

Mercedes-Benz of Smithtown, part of Competition Automotive Group, seeks a Service Advisor to manage drive-lane flow and deliver outstanding customer service in St. James, NY.

You will report to the Service Manager and contribute to strategy, while maintaining strong customer relationships and satisfaction throughout the service experience. The ideal candidate has prior Service Advisor experience, strong communication skills, and a customer-first mindset, with a willingness to handle inquiries

Qualifications

• Service Advisor experience is required.
• Strong consultative sales background preferred.
• Excellent communication skills with customers in person, email, text and phone.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt, courteous service.
• Report to the Service Manager and assist in strategy and reporting.
• Maintain high customer satisfaction and ownership of the customer experience.
• Provide concierge support for owner inquiries to ensure satisfaction.
• Schedule service appointments and manage return visits.
• Ensure technicians’ time is effectively sold to service customers.
• Generate accurate work orders conveying customer concerns and warranty standards.
• Perform complete vehicle walk-around inspections and update customers daily on status and costs.
• Communicate value at service delivery and protect dealership liability.

Job description

Service Advisor (MBS)

Competition Auto Group St. James, New York, United States

About this position

At Mercedes-Benz of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor- an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.

OUR COMMITMENT TO YOU:

• Competitive Pay Plan
• Medical and Dental
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training

HOW YOU’LL CONTRIBUTE:

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
• Schedule service appointments and create return appointments after service visits.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
• Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• Reports to Service Manager.

WHO WE ARE LOOKING FOR:

• High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• TOP PERFORMER
• Thorough understanding and ability to engage in consultative selling techniques.
• Service Advisor experience is required. A strong consultative sales background would be considered.
• Self-motivated, able to work on their own and with others.
• Fantastic communication skills with your customers in person or via email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.