Experienced Mazda Service Advisor

Bay Ridge Honda; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bonus opportunities

Training & growth

Job summary

Bay Ridge Mazda in Brooklyn, NY is seeking an experienced Service Advisor to join our fast-paced service team. The role focuses on greeting customers, documenting issues, and delivering smooth, professional service experiences.

You will write repair orders, provide estimates, coordinate with technicians, and follow up to ensure satisfaction. Full-time position with Saturdays required in a busy dealership environment.

Qualifications

• 3+ years of service advisor or customer-facing automotive experience preferred.
• Mazda or other OEM dealership experience is a strong plus.
• Strong communication skills, both written and verbal.

Responsibilities

• Greet customers professionally and create a welcoming first impression.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Write repair orders, provide service estimates, and present recommended maintenance.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure repairs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.
• Maintain a clean and organized workstation while following Mazda service processes.
• Help the service team achieve daily and monthly performance goals.

Skills

Customer service

Communication

Organization

Team player

Problem solving

Tools

Reynolds DMS

Scheduling systems

Job description

Location: Brooklyn, NY
Job Type: Full-Time
Department: Service

Bay Ridge Mazda is seeking an experienced, customer-focused Service Advisor to join our fast-paced service team in Brooklyn. This is a full-time opportunity for someone who thrives in a busy service drive, enjoys helping customers, and takes pride in delivering a smooth and professional service experience.

We are looking for someone who communicates clearly, stays organized under pressure, and works well as part of a structured, team-oriented environment.

What You’ll Do:

• Greet customers professionally and create a welcoming first impression.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Write repair orders, provide service estimates, and present recommended maintenance.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure repairs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.
• Maintain a clean and organized workstation while following Mazda service processes.
• Help the service team achieve daily and monthly performance goals.

Requirements:

• 3+ years of service advisor or customer-facing automotive experience preferred.
• Mazda or other OEM dealership experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional demeanor with the ability to stay calm and organized in a busy environment.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Ability to work full-time, including Saturdays.

What We’re Looking For:

• Someone who puts the customer first and follows through.
• A team player who supports coworkers and respects the service process.
• A detail-oriented professional who takes pride in their work.
• A confident communicator who can clearly explain vehicle service needs.
• Someone who shows up prepared, stays focused, and works with purpose.

What We Offer:

• Paid time off and paid holidays.
• Competitive pay structure with bonus opportunities.
• A busy service department with a strong customer base.
• Supportive service management focused on training, growth, and long-term success.
• A dealership culture centered on professionalism, teamwork, and performance.