Service Advisor Maysville

Maysville and Somerset Auto Repair; Lexington (KY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

40K–80K+ income potential

Established shop with loyal customer基地

Job summary

Maysville Auto Repair is seeking a relationship-focused Service Advisor who loves meeting new people and building lasting trust with customers. You will greet customers, explain needs clearly, and collaborate with technicians to ensure accurate estimates and transparent service experiences.

We’re looking for an outgoing, dependable teammate who can maintain a 5-star customer experience, grow the shop's car count through excellent service, and help turn first-time visitors into loyal customers

Qualifications

• Friendly, outgoing personality who enjoys meeting new people.
• Strong communication and relationship-building skills.
• Honest, dependable, and customer-focused.
• Automotive knowledge or service advisor experience preferred.
• Committed to providing a 5-star customer experience.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns.
• Build strong relationships with customers and create trust.
• Explain vehicle needs and recommendations clearly and honestly.
• Prepare accurate repair estimates.
• Communicate with technicians regarding vehicle diagnostics.
• Keep customers informed throughout the repair process.
• Help create a welcoming and positive customer experience.
• Encourage long-term customer relationships and repeat visits.
• Strive to earn new customers and build long-term customer relationships.
• Treat every customer like family.
• Strive to maintain a 5-star customer experience and rating.
• Listen to disgruntled customers, understand their concerns, and work to solve their problems.

Skills

Communication skills

Relationship-building

Customer-focused

Team-oriented

Organized

Automotive knowledge

Job description

Automotive Service Advisor – Relationship Focused | Customer Care

About the Role

Maysville Auto Repair is looking for a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers.

This role is about trust, communication, and helping customers feel confident about caring for their vehicles. We want someone who genuinely enjoys helping people and creating a positive experience so customers want to come back again and again.

If you are outgoing, dependable, and enjoy building connections with customers, this could be a great opportunity.

Key Responsibilities

• Greet customers and listen carefully to their vehicle concerns
• Build strong relationships with customers and create trust
• Explain vehicle needs and recommendations clearly and honestly
• Prepare accurate repair estimates
• Communicate with technicians regarding vehicle diagnostics
• Keep customers informed throughout the repair process
• Help create a welcoming and positive customer experience
• Encourage long-term customer relationships and repeat visits
• Take photos and videos of customer vehicles and create content in the shop
• Help grow car count by providing excellent customer service and encouraging customers to return
• Strive to earn new customers and build long-term customer relationships
• Treat every customer like family
• Strive to maintain a 5-star customer experience and rating
• Listen to disgruntled customers, understand their concerns, and work to solve their problems

What We’re Looking For

• Friendly, outgoing personality who enjoys meeting new people
• Strong communication and relationship-building skills
• Honest, dependable, and customer-focused
• Automotive knowledge or service advisor experience preferred
• Someone who takes time to remember customers and build long-term relationships
• Team-oriented and organized
• Someone who is committed to providing a 5-star customer experience
• Someone who is comfortable handling customer concerns and working toward solutions

What We Offer

• Competitive compensation
• 40K–80K+ income potential
• Established shop with loyal customer base
• Supportive team environment
• Opportunity for long-term career growth

About Maysville Auto Repair

Maysville Auto Repair has proudly served the community for over 20 years. We focus on honesty, quality work, and building lasting relationships with our customers. Our goal is to create a welcoming environment where customers trust us and want to return for years to come.