Service Advisor: Lead Sales & Service Excellence

Love's Travel Stops; Waterloo (IA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance after

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Job summary

Love’s Travel Stops in Waterloo, IA is seeking a customer-oriented Service Advisor to drive sales and service excellence in our Truck Care facility. You will be the primary contact between customers and the sales department, greeting customers, assessing service needs, and documenting issues.

You will provide detailed repair cost estimates, promote promotions, obtain approvals and payments, and keep customers updated on vehicle status while explaining completed work.

Qualifications

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, rapport building, and salesmanship to drive satisfaction and revenue.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork and collaboration to manage service operations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide explanations of completed work; handle complaints.

Skills

Customer service

Salesmanship

Communication

Teamwork

Organization

Job description

Love’s Travel Stops in Waterloo, IA is seeking a customer-oriented Service Advisor to drive sales and service excellence in our Truck Care facility. You will be the primary contact between customers and the sales department, greeting customers, assessing service needs, and documenting issues.

You will provide detailed repair cost estimates, promote promotions, obtain approvals and payments, and keep customers updated on vehicle status while explaining completed work.