Service Advisor - Hospitality-Driven, High Earning

Swickard Auto Group; Thousand Oaks, Northern (CA, KY); Hybrid; USD 40,000 - 100,000; Full time

Benefits offered by this job

OTE $40k-$100k+ annually

Training from day one

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

Career path to senior advisor roles

Employee vehicle purchase and service

Job summary

Swickard Auto Group in Thousand Oaks is seeking Service Advisors to join our hospitality-first automotive team. You’ll be the primary guest contact from write-up to delivery, delivering clear, honest recommendations and accurate estimates to keep customers informed and confident.

No automotive experience is required; we hire for communication skills and guest-facing strengths and provide comprehensive training across our Mercedes-Benz, Lexus, and other brand stores in the Thousand Oaks area.

Qualifications

• No automotive experience required.
• Excellent communication and guest-service focus.
• Ability to translate repairs into clear explanations.
• Willingness to learn brand knowledge and processes.

Responsibilities

• Serve as the primary point of contact for guests throughout the service process from write-up to delivery.
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations.
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest.
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule.
• Identify and present additional service recommendations that protect guest safety and vehicle performance.
• Deliver a consistent, professional guest experience that keeps people coming back.

Skills

Service advisor background

Hospitality experience

Sales experience

Guest-facing communication

Job description

Swickard Auto Group in Thousand Oaks is seeking Service Advisors to join our hospitality-first automotive team. You’ll be the primary guest contact from write-up to delivery, delivering clear, honest recommendations and accurate estimates to keep customers informed and confident.

No automotive experience is required; we hire for communication skills and guest-facing strengths and provide comprehensive training across our Mercedes-Benz, Lexus, and other brand stores in the Thousand Oaks area.