Service Advisor Honda

Colonial Lincoln; Martinsburg (WV); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Employee discounts

Paid time off

Job summary

CMA Honda Service Department is seeking a Service Advisor to be the primary liaison between customers and the service team. You will ensure a transparent, positive service experience from intake to completion.

Play a key role in customer communication, estimates, and coordinating with technicians to deliver timely repairs and service recommendations. Prior dealership or strong customer service background is welcome.

Qualifications

• High school diploma or equivalent required.
• Experience in automotive dealership or service advisor roles preferred.
• Strong communication and interpersonal skills essential.

Responsibilities

• Greet customers and create a welcoming service experience
• Schedule, confirm, and prepare service appointments
• Perform vehicle walk-arounds and identify maintenance/repair needs
• Communicate repair recommendations clearly and professionally
• Create accurate repair orders, cost estimates, and timelines
• Coordinate with technicians and parts departments to ensure smooth workflow
• Keep customers informed throughout the service process
• Follow up after service visits to ensure satisfaction
• Build long-term relationships and loyalty
• Meet or exceed customer satisfaction and sales goals
• Maintain knowledge of Honda products and service offerings

Skills

Communication

Interpersonal skills

Organizational skills

Consultative sales

Technology proficiency

Education

High School Diploma or equivalent

Tools

Dealership management systems

Job description

Description

Service Advisor Honda

Honda Service Advisor | Automotive Service Consultant | Customer Service Advisor

Join the CMA Team!

Are you passionate about delivering exceptional customer service and helping customers maintain their vehicles? CMA is seeking a motivated and customer-focused Service Advisor to join our Honda dealership team. This role serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish.

Whether you have previous dealership experience or a strong background in customer service and sales, we want to hear from you.

What You'll Do

• Greet customers and create a welcoming service experience
• Schedule, confirm, and prepare service appointments
• Perform vehicle walk-arounds and identify maintenance and repair needs
• Communicate repair recommendations clearly and professionally
• Create accurate repair orders, cost estimates, and timelines
• Coordinate with technicians and parts departments to ensure efficient workflow
• Keep customers informed throughout the service process
• Follow up after service visits to ensure customer satisfaction
• Build long-term customer relationships and loyalty
• Meet or exceed customer satisfaction and sales goals
• Maintain knowledge of Honda products, maintenance schedules, and service offerings

Benefits & Perks

At CMA, we believe our associates are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial future, and work-life balance.

Health & Wellness

• Medical, dental, and vision insurance
• Health savings and flexible spending account options
• Employee assistance program
• Financial Benefits
• Employee Stock Ownership Plan (ESOP) giving associates the opportunity to share in the company's success and build long-term retirement wealth
• 401(k) retirement savings plan
• Company-paid life insurance options
• Competitive compensation and performance incentives

Work-Life Balance

• Paid time off and holidays
• Employee discounts on vehicle purchases, service, and parts
• Ongoing training and career development opportunities
• Advancement opportunities throughout the CMA organization

Requirements

Qualifications

• High school diploma or equivalent
• Automotive dealership, service advisor, or customer service experience preferred
• Strong communication, interpersonal, and organizational skills
• Consultative sales mindset with the ability to build trust
• Comfortable using technology and dealership management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Compensation

• Monthly base salary 2k plus commission
• Competitive earning potential with performance incentives
• Opportunities for growth and advancement within the organization