Service Advisor: High-Earning Potential + Training

Napleton Nissan; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Discounts on products, services and 0

Job summary

Napleton's River Oaks KIA is seeking a Service Advisor to act as a liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout the service process. You will guide customers through maintenance options, estimate costs and times, and ensure transparency from intake to delivery.

Join a brand-new dealership with state-of-the-art facilities, extensive training, and the potential retention bonus tied to CSI performance.

Qualifications

• Exceptional Customer Service Skills
• Tech Savvy
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Job description

Napleton's River Oaks KIA is seeking a Service Advisor to act as a liaison between customers and technicians, presenting repair recommendations and maintaining clear communication throughout the service process. You will guide customers through maintenance options, estimate costs and times, and ensure transparency from intake to delivery.

Join a brand-new dealership with state-of-the-art facilities, extensive training, and the potential retention bonus tied to CSI performance.