Brand-New Service Advisor | $60k-$90k+ | CSI Bonus

River Oaks Kia; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid vacations

Paid sick time

Vehicle discounts

Training programs

Job summary

Napleton's River Oaks KIA in Illinois is seeking a Service Advisor to act as a liaison between customers and technicians, presenting repair recommendations and maintaining top-tier service in the service lane. The role includes writing repair orders with transparent cost/time estimates and delivering timely updates to customers.

The dealership offers a retention bonus based on CSI results, a brand-new facility, and extensive training.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy – able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Skills

Customer service

Tech savvy

Automotive service experience

Job description

Napleton's River Oaks KIA in Illinois is seeking a Service Advisor to act as a liaison between customers and technicians, presenting repair recommendations and maintaining top-tier service in the service lane. The role includes writing repair orders with transparent cost/time estimates and delivering timely updates to customers.

The dealership offers a retention bonus based on CSI results, a brand-new facility, and extensive training.