Automotive Service Advisor – Growth, Bonus & Benefits

Napleton Automotive Group; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Sick Time

Discounts on products/services

Training

Job summary

Napleton Automotive Group is seeking a Service Advisor at Napleton's River Oaks KIA. You will liaise with customers and technicians, present repair recommendations, and drive vehicle maintenance decisions in the service lane.

We offer a potential pay range of $60,000-$90,000+ per year with retention bonus based on CSI results, plus medical/dental/vision, 401k, paid vacation, and ongoing training at a state-of-the-art facility.

Qualifications

• Exceptional customer service skills.
• Tech-savvy; able to learn and utilize technology.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Skills

Customer service

Tech savvy

Job description

Napleton Automotive Group is seeking a Service Advisor at Napleton's River Oaks KIA. You will liaise with customers and technicians, present repair recommendations, and drive vehicle maintenance decisions in the service lane.

We offer a potential pay range of $60,000-$90,000+ per year with retention bonus based on CSI results, plus medical/dental/vision, 401k, paid vacation, and ongoing training at a state-of-the-art facility.