Service Advisor: High Earning Potential + Award-Winning Training

Sonic Automotive; Denver (CO); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Mercedes-Benz of Denver is seeking a Service Advisor to join our fast-growing service team. You will be the liaison between customers and technicians, ensuring accurate vehicle diagnosis, service, and timely repairs.

We offer a competitive compensation package ($50,000–$120,000 yearly), comprehensive training, and benefits. Schedule is full-time with Monday–Saturday shifts; Sundays off. Authorized to work in USA required.

Qualifications

• At least 2+ years experience as a Service Advisor in a high volume dealership setting.
• Experience with Mercedes brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO 2+.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Communication

Multitasking

Time management

Automotive knowledge

CDK

Tools

CDK

Job description

Mercedes-Benz of Denver is seeking a Service Advisor to join our fast-growing service team. You will be the liaison between customers and technicians, ensuring accurate vehicle diagnosis, service, and timely repairs.

We offer a competitive compensation package ($50,000–$120,000 yearly), comprehensive training, and benefits. Schedule is full-time with Monday–Saturday shifts; Sundays off. Authorized to work in USA required.