Service Advisor - Land Rover Beverly Hills

Sonic Automotive, Inc.; Los Angeles (CA); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Sonic Automotive, Inc. is seeking a Service Advisor for Land Rover Beverly Hills in Los Angeles, CA. This customer service role requires associate-level experience, scheduling service, estimating costs, and communicating with guests throughout repairs.

The position offers $19 per hour plus commission, with OTE potential between $125,000 and $175,000 annually based on performance. Join a team focused on service excellence and growth.

Formación

• Experience in customer service role.

Responsabilidades

• Schedules service appointments and collects customer data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Monitors repair progress and informs customers of changes.
• Maintains CSI and communicates maintenance recommendations to customers.

Conocimientos

Customer service

Associate experience

Descripción del empleo

Service Advisor - Land Rover Beverly Hills in Los Angeles, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Land Rover Beverly Hillsis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $19 / hour plus commission, based on performance

On-Target Earnings (OTE): $125000 to $175000 annually based on performance

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.