Service Advisor- Heritage CDJR/VW Parkville

MileOne Autogroup; United States; On-site; USD 31,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Employee purchase program

Support fund

NextMile Scholarship Program

Employee Assistance Program

Job summary

MileOne Automotive is hiring a Service Advisor/Service Writer to join a top-performing Chrysler Dodge Jeep RAM dealership. You will interact with customers to assess service needs, prepare estimates, and coordinate appointments in a fast-paced service department.

We offer competitive compensation with the opportunity to earn uncapped commissions, ongoing training, career advancement, and a suite of employee benefits.

Qualifications

• Previous automotive Service Advisor / Service Writer experience preferred.
• Strong communication, customer service, and problem-solving skills.
• Ability to read and interpret safety rules, operating instructions, and maintenance guidelines.
• Basic Microsoft Office, computer, internet, and mathematical skills.

Responsibilities

• Welcome customers and consult with them regarding their vehicle maintenance and repair needs.
• Recommend appropriate services following manufacturer specifications and warranty requirements.
• Schedule and manage service appointments, repair estimates, and customer communications.
• Build trust through clear communication, outstanding customer service, and professional follow-up.
• Address customer concerns and resolve complaints with a customer-first approach.
• Help create a seamless service experience that keeps customers coming back.

Skills

Customer service

Communication

Problem solving

Reading manuals

Microsoft Office

Job description

Job Description Join a Winning Team! Service Advisor / Service Writer Chrysler Dodge Jeep RAM | MileOne Automotive Are you ready to take your automotive career to the next level? Join a top-performing Chrysler Dodge Jeep RAM dealership with a premier service team committed to delivering exceptional customer experiences and outstanding results! We’re looking for a motivated, customer-focused Service Advisor / Service Writer to join our busy, fast-paced Service Department. This is an exciting opportunity to work alongside a dedicated team of automotive professionals, build lasting customer relationships, and maximize your earning potential in a performance-driven environment.

Why Join MileOne Automotive? At MileOne, we believe great people drive great results. We’re committed to investing in our employees, rewarding performance, and creating an environment where talented professionals can thrive.

Unlimited Earning Potential – Competitive compensation with the opportunity to grow your income.- $31,200 - $120,000 with unlimited earning potential

• Career Advancement – Build your future with a company that promotes professional growth.
• Premier Team Environment – Work with a dedicated, success-driven service team focused on excellence.
• Training & Mentoring – Develop your skills with resources and support to help you succeed.
• Exclusive Employee Benefits – Enjoy health and financial benefits, an Employee Purchase Program, the MileOne Support Fund, NextMile Scholarship Program, Employee Assistance Program, and more.

What You'll Do as a Service Advisor

• Welcome customers and consult with them regarding their vehicle maintenance and repair needs.
• Recommend appropriate services while following manufacturer specifications and warranty requirements.
• Schedule and manage service appointments, repair estimates, and customer communications.
• Build trust through clear communication, outstanding customer service, and professional follow-up.
• Address customer concerns and resolve complaints with a customer-first approach.
• Help create a seamless service experience that keeps customers coming back.

What We're Looking For

• Previous automotive Service Advisor / Service Writer experience preferred.
• Working knowledge of basic vehicle functions, characteristics, and operations.
• Strong communication, customer service, and problem-solving skills.
• Ability to read and interpret safety rules, operating instructions, maintenance guidelines, and procedural manuals.
• Basic Microsoft Office, computer, internet, and mathematical skills.
• A positive attitude, strong work ethic, and a drive to succeed in a fast-paced environment.

Your Next Opportunity Starts Here! If you’re passionate about the automotive industry, thrive in a busy service environment, and want to be part of a dealership that values performance, teamwork, and professional growth, we want to hear from you! Join MileOne Automotive and take the next step toward a rewarding career with a top-performing dealership and a premier service team.

HEGE123 Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

Service Salary Range $31,200.00-$100,000.00

Heritage Volkswagen Parkville Post Internally and Externally Zip Code 21234 MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.