Automotive Service Advisor | Heritage Catonsville

MileOne Autogroup; Catonsville (MD); On-site; USD 31,000 - 120,000; Full time

Benefits offered by this job

Health and financial benefits

Training and mentoring

Employee Purchase Program

NextMile Scholarship

Employee Assistance Program

Job summary

Heritage Mazda Catonsville is seeking an experienced Automotive Service Advisor / Service Writer to join a busy service department. You will greet customers and consult on their vehicle service needs, ensuring accurate estimates and timely appointments.

Qualifications include 2+ years in automotive service writing, familiarity with Reynolds Ignite preferred, and solid MS Office skills. A customer-focused attitude and strong reading/comprehension of manuals are essential.

Qualifications

• 2+ years’ dealership experience in automotive service writing.
• Reynolds Ignite experience, preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills.
• Working knowledge of basic car functions, characteristics, and operations.

Responsibilities

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications.
• Schedule and manage service appointments and service estimates.
• Address and resolve customer complaints.

Skills

Customer handling

MS Office

Reading manuals

Tools

Reynolds Ignite

Job description

Job Description

Heritage Catonsville is looking for an experienced, energetic Automotive Service Advisor / Service Writer to join our busy Service Department. Our Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Experience / Offer

• $31,200 - $120,000 with unlimited earning potential
• Great opportunities for career advancement
• Positive, success-driven work environment
• Training and mentoring opportunities

Service Advisor Responsibilities:

• Provide customer service to include vehicle service care and manufacturer’s warranty specifications
• Schedule and manage service appointments and service estimates
• Address and resolve customer complaints

Service Advisor Qualifications:

• 2+ years’ dealership experience in automotive service writing
• Reynolds Ignite experience, preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Working knowledge of basic car functions, characteristics, and operations

Our MileOne Employee Advantage:

MileOne believes that caring for our employees is the most important step in creating a positive workplace and a successful company.

MileOne offers many exclusive benefits and programs designed to help our employees and their families succeed at home and in the workplace.

• MileOne Employee Advantage includes health and financial benefits, and training and mentoring.
• We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

MileOne Autogroup is an equal-opportunity employer and maintains a drug-free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

#HEGE123

Service Salary Range

$31,200.00 - $120,000.00

Location and Posting

Heritage Mazda Catonsville Post Internally and Externally Zip Code 21228

MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.