Service Advisor: Growth & Training Path

Spitzer Autoworld; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with 5% match

Paid time off

Employee assistance program

Voluntary benefits

Job summary

Spitzer Autoworld in Cleveland is seeking a Service Advisor to help customers and technicians identify and document maintenance, repairs, and service needs, while scheduling appointments and communicating estimates.

You will work with a team to ensure high-quality service experiences, manage customer expectations, and grow professionally within a large automotive group that emphasizes training and advancement.

Qualifications

• Strong CSI results and a proven track record.
• Submit to and successfully complete MVR, background check, and pre-employment drug test.
• Valid driver’s license with clean driving record.
• Outgoing, upbeat personality with excellent interpersonal skills.
• Self-starter who is internally motivated to achieve established performance goals.
• Reliable transportation and attendance.
• Must be authorized to work in the United States.

Responsibilities

• Works with customers and technicians to identify required maintenance
• Performs road test of customer vehicles
• Advises customers of necessary/suggested services
• Offers additional services and repairs to customers
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above designated standards
• Meets dealership's standards for repair/order production
• Follows Safeguards rules and regulations
• Other related duties as assigned

Skills

Customer service

Interpersonal skills

Team oriented

Self-motivated

Reliable

Valid driver’s license

Job description

Spitzer Autoworld in Cleveland is seeking a Service Advisor to help customers and technicians identify and document maintenance, repairs, and service needs, while scheduling appointments and communicating estimates.

You will work with a team to ensure high-quality service experiences, manage customer expectations, and grow professionally within a large automotive group that emphasizes training and advancement.