Service Advisor: Growth Path & Customer Experience

Key CDJR; Maine; Presencial; USD 40 000 - 66 000; Tempo integral

Resumo da oferta

Key CDJR of Newcastle is seeking a motivated Service Advisor in Newcastle, ME. The role focuses on overseeing service orders, delivering prompt customer service, and coordinating with technicians to optimize the service department’s workflow.

You will provide concierge support for owner inquiries, maintain customer satisfaction scores, and assist in diagnosis and warranty processes while promoting a positive dealership image.

Qualificações

• Strong organizational skills and ability to manage others.
• Excellent communication with customers and team members.
• Proven track record in delivering high levels of customer satisfaction.
• Professional, well-groomed appearance and strong interpersonal skills.
• Ability to balance service quality with sales opportunities.

Responsabilidades

• Oversee service orders and flow of drive lane.
• Ensure prompt, courteous, and effective service for customers.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, phone or in person.
• Manage technicians’ time and distribute work efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise service department staff.
• Set schedules and assign tasks to service department employees.
• Ensure compliance with company policies and applicable laws.
• Maintain good relationships with factories and foster employee relations.
• Collaborate with upper management on hiring and discipline choices.

Conhecimentos

Excellent organizational skills

People management

Customer service excellence

Professional appearance

Sales and service mindset

Team collaboration

Clean driving record

Descrição da oferta de emprego

Key CDJR of Newcastle is seeking a motivated Service Advisor in Newcastle, ME. The role focuses on overseeing service orders, delivering prompt customer service, and coordinating with technicians to optimize the service department’s workflow.

You will provide concierge support for owner inquiries, maintain customer satisfaction scores, and assist in diagnosis and warranty processes while promoting a positive dealership image.