Service Advisor

Key CDJR; Maine; Vor Ort; USD 40.000 - 66.000; Vollzeit

Zusammenfassung

Key CDJR of Newcastle is seeking a motivated Service Advisor in Newcastle, ME. The role focuses on overseeing service orders, delivering prompt customer service, and coordinating with technicians to optimize the service department’s workflow.

You will provide concierge support for owner inquiries, maintain customer satisfaction scores, and assist in diagnosis and warranty processes while promoting a positive dealership image.

Qualifikationen

• Strong organizational skills and ability to manage others.
• Excellent communication with customers and team members.
• Proven track record in delivering high levels of customer satisfaction.
• Professional, well-groomed appearance and strong interpersonal skills.
• Ability to balance service quality with sales opportunities.

Aufgaben

• Oversee service orders and flow of drive lane.
• Ensure prompt, courteous, and effective service for customers.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, phone or in person.
• Manage technicians’ time and distribute work efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise service department staff.
• Set schedules and assign tasks to service department employees.
• Ensure compliance with company policies and applicable laws.
• Maintain good relationships with factories and foster employee relations.
• Collaborate with upper management on hiring and discipline choices.

Kenntnisse

Excellent organizational skills

People management

Customer service excellence

Professional appearance

Sales and service mindset

Team collaboration

Clean driving record

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealership Service Advisor - Key CDJR of Newcastle

Newcastle, ME, US

Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission-based compensation with unlimited earning potential, with a career path to grow.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians’ time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of the service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain a good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

• Excellent organizational skills
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license