Service Advisor — Growth, Commission & Benefits

Sun Auto Tire & Service; El Cajon (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Evans Tire & Service Centers is seeking an Assistant Manager/Service Advisor to lead customer interactions and promote services. You will greet customers, document concerns, and provide accurate quotes while guiding them through repairs.

The role requires a valid driver's license, a high school diploma, and the ability to work Monday through Saturday. Join a team with experienced technicians and a family-like atmosphere in our San Diego area shop.

Qualifications

• Possess current, valid driver’s license.
• Must be at least 18 years of age.
• High School Diploma or equivalent.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using standardized customer service techniques.
• Listen to and thoroughly document customer concerns; inspect vehicle and refer to service history to identify and verify service needs.
• Recommend services according to knowledge; clearly communicate additional recommendations from the Automotive Technician to the customer.
• Promote sales of services, parts, and accessories by understanding product and service requirements.
• Provide customer with an accurate quote including cost and time; update customer on status throughout the day.
• C cash out procedures: review completed multi-point inspection and explain warranties.
• Conduct post repair and follow-up calls to ensure customer satisfaction.
• Track new returns, core returns and warranty parts for customers.

Skills

Customer service

Professional appearance

Process-driven

Ability to work Monday-Saturday

Education

High School Diploma or equivalent

Job description

Evans Tire & Service Centers is seeking an Assistant Manager/Service Advisor to lead customer interactions and promote services. You will greet customers, document concerns, and provide accurate quotes while guiding them through repairs.

The role requires a valid driver's license, a high school diploma, and the ability to work Monday through Saturday. Join a team with experienced technicians and a family-like atmosphere in our San Diego area shop.