Service Advisor: Flexible Hours, Health Insurance & 401K

Sky Ford of Provo; Provo (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Sky Ford of Provo is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance according to needs. You will set up loaner cars, verify insurance, and communicate progress to customers with a friendly, proactive approach.

The role emphasizes delivering exceptional customer satisfaction, joining a Ford dealership brand that values service and growth, and supporting the team in a fast-paced environment with flexible hours and benefits.

Qualifications

• Prior experience in a service department is preferred.
• Ability to identify customer needs and communicate solutions.
• Ability to lift up to 50 pounds and stand for extended periods.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Sales orientation

Teamwork

Computer skills

Learning technology

Education

High school diploma or equivalent

Job description

Sky Ford of Provo is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance according to needs. You will set up loaner cars, verify insurance, and communicate progress to customers with a friendly, proactive approach.

The role emphasizes delivering exceptional customer satisfaction, joining a Ford dealership brand that values service and growth, and supporting the team in a fast-paced environment with flexible hours and benefits.