Service Advisor: Fleet Support & Scheduling Pro

ElDorado National California Inc; Riverside (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, life and long

401(k) with employer match

Paid time off and twelve holidays

Employee referral program

Career growth opportunities

Job summary

ElDorado National California (ENC) is seeking a highly organized and customer-focused Service Advisor to support our growing Service Department in Riverside, California. You will serve as the key link between customers, field technicians, and internal teams to ensure timely and efficient vehicle repairs.

The ideal candidate has 2–5 years in a service-advisor or related role, excellent communication skills, and the ability to manage multiple work orders in a fast-paced environment.

Qualifications

• Minimum 2–5 years of experience in a service advisor or related customer service role within automotive, fleet, bus, or heavy equipment service.
• Experience coordinating repairs, maintenance scheduling, or service work orders.
• Experience communicating technical repair information to customers and service technicians.
• Proficiency in Microsoft Office applications; ERP systems experience preferred.

Responsibilities

• Serve as the primary liaison between customers, field service technicians, and internal departments to ensure effective communication and timely service resolution.
• Receive and process service requests; create and manage work orders in the ERP system.
• Coordinate and schedule service activities to optimize technician utilization and minimize vehicle downtime.
• Monitor work order status and provide timely updates to customers and internal stakeholders.
• Ensure all service documentation, including labor, parts, and technician notes, is accurately recorded and maintained.
• Review and validate completed work orders for accuracy prior to closure, billing, or warranty submission.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or GED

Associate degree in Automotive Technology or related field

Tools

Epicor ERP

CDK

Reynolds

Job description

ElDorado National California (ENC) is seeking a highly organized and customer-focused Service Advisor to support our growing Service Department in Riverside, California. You will serve as the key link between customers, field technicians, and internal teams to ensure timely and efficient vehicle repairs.

The ideal candidate has 2–5 years in a service-advisor or related role, excellent communication skills, and the ability to manage multiple work orders in a fast-paced environment.