Service Advisor - Equipment & Lawn Care (Flexible Hours)

ADP, Inc.; Hainesville (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Paid vacation

Overtime opportunity

Medical insurance

Vision and dental coverage

401(k) employer match

Free company apparel

Wellness programs

Job summary

Russo Hardware, Inc. in Hainesville, IL, is seeking a Service Associate to be the primary contact for customers in the Service division.

You will greet customers, guide service, prepare quotes and service tickets, and help maintain store visuals while building strong customer relationships. Responsibilities include communicating with customers about quotes, ensuring accurate service tickets, handling safety standards, and supporting the team with other tasks as defined by management.

Qualifications

• High school diploma or equivalent.
• Service writing experience in commercial lawn, auto or similar.
• Knowledge of outdoor power equipment or landscaping is a plus.

Responsibilities

• Greet customers at the counter in a timely and professional manner.
• Help guide customers when they bring in machines for service.
• Communicate with customers regarding quotes and completion of service.
• Complete accurate service tickets and service quotes.
• Uphold and maintain the visual standard within the store, primarily your department.
• Maintain relationships with current customers and build relationships with new customers.
• Assisting customers with other aspects of the business.
• Maintain a safe work environment within the department for customers and staff.

Skills

Excel

Word

Outlook

Teams

Detail-oriented

Communication

Problem solver

Multitask

Bilingual

Education

High School Diploma or equivalent

Job description

Russo Hardware, Inc. in Hainesville, IL, is seeking a Service Associate to be the primary contact for customers in the Service division.

You will greet customers, guide service, prepare quotes and service tickets, and help maintain store visuals while building strong customer relationships. Responsibilities include communicating with customers about quotes, ensuring accurate service tickets, handling safety standards, and supporting the team with other tasks as defined by management.