Service Associate

Russo Power Equipment; Frankfort (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Paid vacation

Overtime opportunity

Major medical- BlueCross BlueShield

Vision and dental coverage

401(k) employer match WE MATCH 100%

FREE company apparel

Wellness programs

Job summary

Russo Hardware, Inc. in Frankfort, IL is seeking a Service Associate to be the primary contact for customers in the Service division. You will relay customer needs to service staff and communicate service options to customers to optimize their experience.

The role requires strong communication, computer skills, and the ability to manage multiple tasks while maintaining store standards. This is a full-time hourly position with benefits and weekend hours as needed.

Qualifications

• Must have good general computer skills (Excel, Word, Outlook, and Teams).
• Must be detail-oriented and organized.
• Excellent written and verbal communication skills.
• Excellent problem solver.
• Ability to prioritize and multi-task.
• Bilingual is a plus.

Responsibilities

• Greet customers at the counter in a timely and professional manner.
• Help guide customers when they bring in machines for service.
• Communicate with customers regarding quotes and completion of service.
• Complete accurate service tickets and service quotes.
• Uphold and maintain the visual standard within the store, primarily your department.
• Maintain relationships with current customers and build relationships with new customers.
• Assisting customers with other aspects of the business.
• Maintain a safe work environment within the department for customers and staff.

Skills

General communication

Detail oriented

Multi-tasking

Bilingual (nice to have)

Customer service mindset

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Associate

Full Time - Hourly/Time Clock Sales Rep, Services Frankfort, IL, US

14 days ago Requisition ID: 1728

Salary Range: $17.00 To $18.00 Hourly

Position Summary:
The Service Associate acts as the primary point of contact for customers of the Service division. The responsibilities revolve around effectively communicating the needs of the customer to the other members of the service division as well as being able to communicate issues/services to the customer that will allow them to gain the most from their service experience.

Responsibilities/Duties:

• Greet customers at the counter in a timely and professional manger
• Help guide customers when they bring in machines for service
• Communicate with customers regarding quotes and completion of service
• Complete accurate service tickets and service quotes
• Uphold and maintain the visual standard within the store, primarily your department
• Maintain relationships with current customers and build relationships with new customers
• Assisting customers with other aspects of the business
• Maintain a safe work environment within the department for customers and staff
• All other tasks as defined by management

Knowledge, Skills, and Abilities:

• Must possess good general computer skills (Excel, Word, Outlook, and Teams)
• Must be detail-oriented and organized
• Excellent written and verbal communication skills
• Excellent problem solver
• Ability to prioritize and multi-task
• Bilingual is a plus

Credentials and Experience:

• High school diploma or equivalent
• Service writing experience in commercial lawn, auto or similar
• Knowledge of outdoor power equipment or landscaping is a plus

Physical Demands

• Employee must possess the ability to lift, carry, push and pull materials and objects weighing between 40-50lbs
• Required to bend, stoop, kneel, squat, reach and climb to perform work
• May be required to stand, walk and use hands-fingers for long periods of time
• May be required to look at a computer screen for long periods of time
• Flexible scheduling (Open Saturdays till noon, closed Sundays!)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical- BlueCross BlueShield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE company apparel
• Wellness programs

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.