Service Advisor: Elevate Customer Experience in Auto Repair

DMR DIESEL REPAIR INC; Leesburg (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Paid time off

Training & development

Job summary

DMR Diesel Repair Inc is hiring a Service Advisor in Leesburg, FL. You’ll connect customers with technicians, listen to needs, and guide the repair process from start to finish.

No automotive experience is required; training will cover services, software, and processes. If you are personable, communicative, and eager to help people, this is a great fit for you. Join a championship-level team focused on customer experience.

Qualifications

• Experience in automotive industry is not required.
• Personable with strong communication and listening skills.
• Ability to learn our services, software, and processes quickly.

Responsibilities

• Answer incoming phone calls in a friendly and professional manner.
• Identify customer needs and schedule appointments.
• Welcome customers and guide them through the repair process.
• Document customer concerns clearly for technicians.
• Review inspection results and repair recommendations.
• Present estimates clearly and confidently.
• Provide timely updates throughout the repair.
• Coordinate with technicians and management to keep jobs moving.
• Help create an organized, professional customer experience.
• Follow up with customers and build long-term relationships.

Skills

Customer service

Phone communication

Active listening

Clear communication

People skills

Willingness to learn

Job description

DMR Diesel Repair Inc is hiring a Service Advisor in Leesburg, FL. You’ll connect customers with technicians, listen to needs, and guide the repair process from start to finish.

No automotive experience is required; training will cover services, software, and processes. If you are personable, communicative, and eager to help people, this is a great fit for you. Join a championship-level team focused on customer experience.