Service Advisor: Elevate Customer Experience

Heritage Ford Inc.; Corydon (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k

Great work environment

Job summary

Heritage Ford Inc. in Corydon, Indiana, is seeking a dedicated Service Advisor to provide exceptional customer service and assist clients with their vehicle needs. The role involves greeting customers, obtaining information, and providing detailed reports on vehicle symptoms.

Candidates should have a proven track record in customer satisfaction and enjoy building long-term careers. Benefits include medical and dental insurance, along with a supportive work environment.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience.
• Above average energy level.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Clearly report all vehicle symptoms as described by the customer.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication skills

Problem-solving

Job description

Heritage Ford Inc. in Corydon, Indiana, is seeking a dedicated Service Advisor to provide exceptional customer service and assist clients with their vehicle needs. The role involves greeting customers, obtaining information, and providing detailed reports on vehicle symptoms.

Candidates should have a proven track record in customer satisfaction and enjoy building long-term careers. Benefits include medical and dental insurance, along with a supportive work environment.