Dynamic Service Advisor — Elevate the Customer Experience

Western-Slope-Ford; Grand Junction (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Vision Insurance

Dental Insurance

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Western-Slope-Ford in Grand Junction, CO is seeking a Service Advisor who greets customers, listens to their needs, and schedules appointments while coordinating loaner cars and verifying insurance for maintenance.

The role emphasizes delivering clear estimates, confirming vehicle information, and maintaining communication with customers throughout the day. Experience at a Ford dealership is a plus, and candidates should be energetic, trustworthy, and dedicated to long-term service.

Qualifications

• Experience at a Ford dealership is a plus.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair and service procedures and specifications.
• Minimum of 1 year in service department.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Positive, friendly attitude.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Problem solving

Positive attitude

Team player

Education

High school diploma or equivalent

Job description

Western-Slope-Ford in Grand Junction, CO is seeking a Service Advisor who greets customers, listens to their needs, and schedules appointments while coordinating loaner cars and verifying insurance for maintenance.

The role emphasizes delivering clear estimates, confirming vehicle information, and maintaining communication with customers throughout the day. Experience at a Ford dealership is a plus, and candidates should be energetic, trustworthy, and dedicated to long-term service.