Service Advisor: Earn $60k-$90k as Customer Liaison

L0134 Lithia Chrysler Jeep Dodge of Missoula; Missoula (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Jeep Dodge of Missoula is hiring a Service Advisor to act as the communicator between customers and technicians, ensuring needed services are understood and approvals obtained. This role offers a commission plan with estimated earnings of $60k - $90k annually and requires open availability to work any day/shift.

You will develop repair estimates, prepare repair orders, and keep customers informed of progress, warranties, and service costs.

Qualifications

• 1 year of service writing experience.
• Prior experience as an automotive technician is a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Skills

Communication

Customer service

Team player

Mechanical understanding

Job description

Lithia Chrysler Jeep Dodge of Missoula is hiring a Service Advisor to act as the communicator between customers and technicians, ensuring needed services are understood and approvals obtained. This role offers a commission plan with estimated earnings of $60k - $90k annually and requires open availability to work any day/shift.

You will develop repair estimates, prepare repair orders, and keep customers informed of progress, warranties, and service costs.