Service Advisor - North Point Volvo

Sonic Automotive

Alpharetta (GA)

On-site

USD 75,000 - 150,000

Full time

41 hours ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership

Exclusive Travel Deals

Career Growth in a Fortune 500 Company

Job summary

Sonic Automotive, a Fortune 500 automotive retailer, is seeking a Service Advisor for North Point Volvo in Alpharetta. You will be the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired promptly.

Qualifications include 1+ year in a service-advisor role, strong communication, knowledge of automotive systems, valid driver's license, and the ability to pass pre-employment checks.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Valid driver's license and a clean driving record.
Authorized to work in the USA and able to pass pre-employment checks (background, MVR, drug test).

Responsibilities

Greet customers in a friendly and professional manner.
Document vehicle issues accurately and explain recommended services.
Communicate estimated costs and obtain approval for services.
Schedule appointments and manage service bay availability.
Update customers on vehicle status and provide repair timelines.
Prepare invoices with breakdowns and handle billing inquiries.
Follow up with customers after service to ensure satisfaction.

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Time management

Tools

CDK

Job description

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At North Point Volvo, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Performance-based earnings range: $75,000 to $150,000+ / year

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

Experience using and working with CDK

Additional Information

Compensation (Draw / Commission)

Performance-based earnings range: $75,000 to $150,000+ / year
- Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

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