Service Advisor: Customer Experience Pro

Classic Toyota of Henderson; North Carolina; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

Classic Toyota of Henderson is hiring a Service Advisor in a clean, temperature-controlled shop where customer experience is valued. The role emphasizes gathering vehicle information, reporting symptoms accurately, and delivering clear maintenance recommendations for a positive client journey.

We seek an energetic, long-term team member with integrity and a proven track record in service. Join Mills Auto Group’s expanding network and grow your automotive-care career with us.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Job description

Classic Toyota of Henderson is hiring a Service Advisor in a clean, temperature-controlled shop where customer experience is valued. The role emphasizes gathering vehicle information, reporting symptoms accurately, and delivering clear maintenance recommendations for a positive client journey.

We seek an energetic, long-term team member with integrity and a proven track record in service. Join Mills Auto Group’s expanding network and grow your automotive-care career with us.