Service Experience Lead – Drive Lane

Fields BMW Lakeland; Northfield Township (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance - Short-Term

Disability Insurance - Long-Term

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Vehicle Purchase Plans

Health and Wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields BMW of Northfield is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, understand repair needs, explain processes, and coordinate with technicians to ensure timely, quality service.

We value integrity, teamwork, and outstanding communication. The role offers a competitive pay range ($75,000–$100,000 per year) plus benefits and opportunities for growth within our family-owned dealership.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in-person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Friendly

People management

Time management

Communication

Professional appearance

Driving record

Background check

Job description

Fields BMW of Northfield is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, understand repair needs, explain processes, and coordinate with technicians to ensure timely, quality service.

We value integrity, teamwork, and outstanding communication. The role offers a competitive pay range ($75,000–$100,000 per year) plus benefits and opportunities for growth within our family-owned dealership.