Service Advisor — Customer Care Champion
The Juris Agency
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Randy Wise Automotive Team in Ortonville, Michigan, seeks a Service Advisor who can bridge customers and skilled technicians. You will calm stressed customers, document service needs, and ensure a transparent, smooth visit for every vehicle.
The role rewards problem solving, clear communication, and a commitment to serving the local community. Candidates should have at least two years in automotive service or a customer-facing role, a valid driver's license, and basic computer/service-management
Qualifications
- Minimum two years in automotive service or a customer-facing role.
- Valid driver's license with a clean driving record.
- Proficient with automotive service management software and basic computer navigation.
- Strong ability to explain technical details in simple terms.
- Experience with warranty claims is a bonus.
Responsibilities
- Greet customers with a warm welcome.
- Listen to vehicle concerns and document service needs.
- Collaborate with technicians to confirm diagnosis and estimates.
- Provide regular updates on vehicle status.
- Prepare honest, detailed repair estimates.
- Maintain an organized service department and on-time readiness.
Skills
Tools
Job description
Randy Wise Automotive Team in Ortonville, Michigan, seeks a Service Advisor who can bridge customers and skilled technicians. You will calm stressed customers, document service needs, and ensure a transparent, smooth visit for every vehicle.
The role rewards problem solving, clear communication, and a commitment to serving the local community. Candidates should have at least two years in automotive service or a customer-facing role, a valid driver's license, and basic computer/service-management
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