Service Advisor – CSI-Driven Customer Care Specialist

Rohrman Auto Group; Kenosha (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

Maternity/Paternity leave

Paylocity Pay On Demand

Employee discounts

Training & mentorship

Recognition program

Company events

Job summary

Rohrman Auto Group is hiring a Service Advisor in Kenosha, Wisconsin. The role emphasizes delivering a first-class customer experience, documenting repair orders, and advising customers with accurate estimates while working closely with technicians.

Experience with Nissan/Infiniti is a plus, strong CSI, sales, and relationship-building skills are desired, along with a valid driver's license and a high school diploma.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Experience with Nissan and/or Infiniti vehicles is a plus.
• Proven track record of delivering exceptional customer service and maintaining high CSI scores.
• Strong sales, communication, and relationship-building skills.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organized and able to manage multiple open repair orders in a fast-paced environment.
• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally while creating a welcoming service experience.
• Listen to customer concerns and accurately document repair requests on repair orders.
• Inspect vehicles, review maintenance history, and recommend necessary maintenance and repairs.
• Prepare accurate estimates for labor and parts while clearly explaining recommended services.
• Obtain customer authorization before additional work is performed.
• Monitor repair progress and proactively communicate updates regarding vehicle status, costs, and completion times.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Review completed repair orders with customers and explain all completed work and charges.
• Schedule service appointments and answer inbound customer inquiries.
• Maintain strong Customer Satisfaction (CSI) scores through excellent communication and follow-up.
• Build long-term customer relationships that encourage repeat business and referrals.

Skills

Customer service

Sales

Communication

Relationship building

Time management

Education

High school diploma or GED

Job description

Rohrman Auto Group is hiring a Service Advisor in Kenosha, Wisconsin. The role emphasizes delivering a first-class customer experience, documenting repair orders, and advising customers with accurate estimates while working closely with technicians.

Experience with Nissan/Infiniti is a plus, strong CSI, sales, and relationship-building skills are desired, along with a valid driver's license and a high school diploma.