Service Consultant

New Braunfels Manufacturing Association (NBMA); New Braunfels (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life and disability insurance

401(k)

Paid vacation

Sick leave

Holiday pay

Wellness program

Job summary

Kahlig Auto Group in Texas seeks a Service Advisor to greet guests, schedule appointments and liaise between customers and service technicians. The role focuses on delivering a welcoming experience and ensuring customer needs are met with trustworthy guidance.

The ideal candidate will translate repair needs, provide accurate cost estimates, and upsell services with integrity while upholding dealership policies. This is an on-site opportunity within a customer-focused automotive team.

Qualifications

• Customer-service excellence and strong communication skills.
• Ability to greet guests, schedule appointments, and translate needs clearly to technicians.
• Professional demeanor and ability to upsell services with integrity.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair and maintenance estimates.
• Adhere to vehicle care policies and operation standards.
• Follow up on repairs and keep customers informed of progress.
• Explain repairs and related costs to customers.
• Notify customers when vehicles are ready for pickup.
• Manage warranties and inspect repair quality.
• Maintain CSI scores per dealership standards.

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.