Service Advisor - Commission Eligible, Guest Experience Leader

Del Grande Dealer Group; Concord (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Employee Assistance Program with tele/

Exclusive Employee Vehicle Purchase +

Job summary

Concord Mazda, part of the DGDG family, seeks a Service Advisor to deliver a world-class automotive service experience. You will assess guest needs, coordinate repairs, create repair orders, and communicate timelines and costs clearly.

Ideal candidates have 1+ year in service advisory, a valid driver's license, and are available for evenings and weekends. Training and top-tier benefits accompany this opportunity.

Qualifications

• Commitment to excellent guest experience across channels (phone, email, in-store).
• 1 year of previous Service Advisor experience.
• Valid state driver’s license with a clean driving record.

Responsibilities

• Greet guests, determine needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests’ needs throughout the service process.
• Write Repair Orders, coordinate check-in/delivery, estimate repairs, and update guests on progress.

Skills

Guest experience

Evenings/weekends

Driver's license

Tools

X-Time

CDK

Job description

Concord Mazda, part of the DGDG family, seeks a Service Advisor to deliver a world-class automotive service experience. You will assess guest needs, coordinate repairs, create repair orders, and communicate timelines and costs clearly.

Ideal candidates have 1+ year in service advisory, a valid driver's license, and are available for evenings and weekends. Training and top-tier benefits accompany this opportunity.