Auto Service Advisor: Guest-First Repairs & Growth

Concord Mazda; Concord (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Culture

Career growth

Health benefits

401k with match

Telemedicine access

Vehicle purchase program

Job summary

Concord Mazda in Concord, CA is seeking a Service Advisor to deliver a world-class automotive retail experience by assessing guest needs in the service department. You will greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK, while writing repair orders and updating guests on progress.

The role requires 1 year of Service Advisor experience, a valid driver's license, and the ability to work evenings and weekends.

Qualifications

• 1 year of Service Advisor experience or equivalent in a dealership setting.
• Valid state driver’s license and a clean driving record.
• Ability to work evenings and weekends.

Responsibilities

• Greet guests, determine needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests' needs throughout the service process and keep them informed.
• Write Repair Orders, check-in and delivery, and communicate repair estimates.
• Obtain authorization before additional repairs and explain cost/time requirements.
• Advise guests on car care per manufacturer specifications using maintenance menus.

Skills

Customer service

Communication

Time management

Tools

X-Time

CDK

Job description

Concord Mazda in Concord, CA is seeking a Service Advisor to deliver a world-class automotive retail experience by assessing guest needs in the service department. You will greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK, while writing repair orders and updating guests on progress.

The role requires 1 year of Service Advisor experience, a valid driver's license, and the ability to work evenings and weekends.