Service Advisor - Central Houston Nissan

Central Automotive Group; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with commission

5 day work week

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Wellness program

Employee assistance program

Vehicle purchase and repair perks

Job summary

Central Houston Nissan Dealership, part of Central Automotive Group, is seeking a Service Advisor in Houston, TX. You will write repair orders, greet customers, and coordinate with technicians to translate repair needs for the tablet-based order system while ensuring accurate contact details.

The role emphasizes strong communication, bilingual English/Spanish abilities, and a customer-first approach in a fast-paced automotive service environment. Competitive pay with benefits offered.

Qualifications

• Experience in automotive service or sales environment preferred.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication skills.
• Willingness to learn and stay organized.

Responsibilities

• Write repair orders for vehicles entering the Service Department.
• Follow up with clients about surveys and appointments.
• Transfer calls to schedule service appointments.
• Meet and greet service customers promptly at their vehicle.
• Explain repairs and costs to customers at pickup and update contact details.
• Maintain clear, proactive communication with customers on progress.

Skills

Bilingual English/Spanish

Strong communication skills

Customer service orientation

Nissan experience

Service advisor experience

Tools

Tablet-based order system

Job description

• Dental Insurnace.
• Bilingual Eng/Spanish preferred.

Our Central Houston Nissan Dealership is hiring for Service Advisors!

The Company Offers a Comprehensive Benefits Package That Includes

• Competitive Salary Rate plus Commission
• Work life balance.
• 5 Day work week.
• Paid Vacation.
• Medical Insurnace.
• Dental Insurnace.
• Vision Insurance.
• Company Paid Life Insurance and AD&D.
• 401(k) with Company Match.
• Wellness Program.
• Employee Assistance Program.
• Vehicle Purchase and Repair Perks.

Duties/Responsibilities Would Include, But Are Not Limited To

• Write repair orders for vehicles coming into the Service Department.
• Follow up with clients about surveys.
• Transfer phone calls to make service appointments.
• Meet & greet service department customers promptly and courteously at their vehicle.
• Listen to customers and clearly translate repair needs to techs on the tablet-based repair order. Confirm & update corrected mailing address, cell phone number & email.
• Strong written and verbal communication skills.
• Must be willing to learn.
• Must be well organized and detail oriented.
• Work autonomously without external motivation
• Enjoy a competitive, fast paced and assertive work environment.
• Follow up on each repair and keep customers informed of progress daily.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers at time of pick up. Conduct active delivery at this time.
• Handle minor customer concerns and complaints.

Required Skills/Abilities

• Working knowledge and experience of automotive products, repairs and part.
• Possess mechanical and auto parts knowledge.
• Ability to understand sales training and new product information.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Punctual, reliable and must have good communication skills.
• Bilingual Eng/Spanish preferred.
• Nissan experience preferred.
• Service advisor experience preferred.

Supervisory Responsibilities - None

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.