Service Advisor - Bilingual a plus

Greeley Auto; Greeley (CO); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Performance pay

Medical insurance

Paid vacation

Closed Sundays

Great work environment

Wonderful culture

Job summary

Weibel Auto Group in Colorado is hiring a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms so that the service team can diagnose and estimate repairs.

The role requires strong communication, customer service, and teamwork; bilingual Spanish is a plus, and ADP/DealerTrack/Xtime experience is a bonus; a lifelong career at a growing dealership is possible.

Qualifications

• Bi-lingual Spanish speaking preferred, not required.
• Experience with Nissan or CDJR brands.
• DealerTrack and Xtime experience preferred.
• Strong communication and customer service skills.
• Ability to work in a team and adapt quickly.

Responsibilities

• Perform work specified on the repair order with efficiency and in accordance with dealership policies
• Test components and systems, using diagnostic tools and special service equipment; test drive vehicles
• Diagnose, maintain, and repair vehicle automotive systems
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Complete online multi-point inspection report
• Execute repairs under warranty to manufacturer specifications
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Fast learner

Excellent written and verbal commun.

Excellent customer service

Team player

Computer literate

Tools

DealerTrack

Xtime

ADP

Job description

Our Goal at Greeley Automotive is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service. Spanish speaking bi-lingual, previous Nissan or CDJR experience and DealerTrack / Xtime usage are strongly preferred but not necessary.

WE OFFER:

• Pay based on performance
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Perform work specified on the repair order with efficiency and in accordance with dealership policies
• Test components and systems, using diagnostic tools and special service equipment; test drive vehicles
• Diagnose, maintain, and repair vehicle automotive systems
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Complete online multi-point inspection report
• Execute repairs under warranty to manufacturer specifications

REQUIREMENTS:

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literateHave a valid driver’s license

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.