Service Advisor - Beverly Hills BMW

Sonic Automotive; Los Angeles (CA); On-site; USD 21,593 - 30,754; Full time

Job summary

A leading automotive dealership in Los Angeles is seeking a Service Advisor to manage service appointments, provide accurate cost estimates for vehicle repairs, and maintain customer satisfaction. The ideal candidate will have a high school diploma, two years of dealership experience, and excellent communication skills. Competitive pay at $19/hour plus commission.

Qualifications

• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.

Responsibilities

• Schedule service appointments and obtain customer data before arrival.
• Provide accurate cost estimates for labor and parts.
• Maintain a dealership-prescribed standard for customer repair orders.

Skills

Oral communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

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Company Description
At Beverly Hills BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Salary: $19/ hour plus/commission

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information
All your information will be kept confidential according to EEO guidelines.
(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19/ hour)

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Motor Vehicle Manufacturing

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