Service Advisor - Beverly Hills BMW

Momentum BMW; Los Angeles (CA); On-site; USD 84,000 - 120,000; Full time

Job summary

Momentum BMW in Los Angeles is seeking a Service Advisor to schedule service appointments, greet customers, and prepare accurate labor and parts estimates. The role includes establishing promised times and monitoring repair progress, with proactive communication to customers about changes.

The position requires a high school diploma, at least two years in a dealership, and solid knowledge of vehicle systems. ASE certification and sales experience are a plus.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• All applicants must be authorized to work in the USA.
• Excellent oral and written communication skills.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete written cost estimate for labor and parts; establishes promised time.
• Monitors progress and communicates changes in estimate or time to customers; obtains authorization for additional repairs.
• Test-drives the vehicle or refers to the test technician as needed.
• Maintains Customer Satisfaction Index at/above average.
• Advises customers on vehicle care per manufacturer specifications using maintenance menus.
• Follows safety policies and reports accidents immediately.
• Reads and comprehends instructions; demonstrates ability to pass pre-employment tests.

Skills

Two years dealership experience

Sales experience preferred

Excellent oral and written沟通 skills

Education

High school diploma or equivalent

Job description

Job Description

• $19.00 / hour plus monthly advance and commission

On-Target Earnings (OTE): $84000 - $120000 / year based on performance

• $19.00 / hour plus monthly advance and commission

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00 / hour)

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines