Service Advisor - Beverly Hills BMW

Sonic Automotive; Los Angeles (CA); On-site; USD 84,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Beverly Hills BMW, part of the Sonic Automotive family, is seeking a Service Advisor. This role involves scheduling service appointments, greeting customers, and providing detailed cost estimates. Applicants should have experience in a dealership and possess strong communication skills.

The position offers a base pay of $19.00 per hour, with the On-Target Earnings (OTE) ranging from $84,000 to $120,000 annually based on performance. Join us for comprehensive training and competitive compensation.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• Professional personal appearance is necessary.

Responsibilities

• Schedules service appointments and obtains customer data.
• Greets customers in a timely and friendly manner.
• Provides written cost estimates for labor and parts.

Skills

Communication skills

Vehicle mechanical knowledge

Customer service

Education

High school diploma or equivalent

Tools

ASE certification

Job description

At Beverly Hills BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

On-Target Earnings (OTE): $84000 - $120000 / year based on performance

• $19.00 / hour plus monthly advance and commission

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00 / hour)

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines