Service Advisor (Base + Commission)

Gabrielli Truck Sales Ltd.; Milford, Northern (CT, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Gabrielli Truck Sales is looking to hire a Service Advisor in Milford, CT. This role involves greeting customers, intake, updating on repair progress, and coordinating with technicians, sales, and parts to ensure customer satisfaction and timely completion of work orders.

The position requires at least 1 year of dealership experience, excellent communication skills, and proficiency with Microsoft Office and other basics. Offers $26-$35/hour plus monthly incentives.

Qualifications

• 1 year dealership and/or similar experience.
• Ability to read, analyze and interpret technician write ups and summarize clearly.
• Customer-focused with follow-up and resolution of work orders.

Responsibilities

• Communicate with customers from greeting and intake to ensuring satisfaction in a professional, efficient manner.
• Communicate with customers via phone and case platforms in a timely manner.
• Perform visual walk-through inspections and itemize vehicle concerns.
• Follow and track work orders from start to finish including invoicing and warranty filings.
• Provide status updates to customers and dealer representatives across multiple platforms.
• Coordinate with sales, accounting, leasing and parts to ensure proper repair order protocol.
• Apply critical thinking and problem-solving independently and with the team.
• Adhere to manufacturer guidelines to maintain best practices and standards.
• Invoicing and receiving payments for work orders.
• Use diagnostic tools to check vehicles and complete work orders.
• Create and allocate vendor purchase orders.
• Create estimates and obtain customer approval; review orders for completion and authorization.
• Learn and use multiple platforms to optimize workflow.

Skills

Excellent oral and written

Excellent interpersonal

Strong attention to detail

Read and interpret technician writes

Time management

Tools

Microsoft Office

Google apps

Computer basics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

30+ days ago Requisition ID: 1785

Salary Range: $26.00 To $35.00 Hourly

Gabrielli Truck Sales is looking to hire a Service Advisor!

$25-$35/hr plus monthly incentive

We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity. This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.

We offer unique job opportunities with on-the-job training to teach job specific roles and platforms

Responsibilities

• Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.


• Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.


• Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details


• Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept


• Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook


• Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.


• Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.


• Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.


• Invoicing and receiving payments for work orders


• Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment


• Create and allocate vendor purchase orders.


• Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.


• Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications

• Cdk experience preferred not mandatory


• 1 year dealership and or similar experience


• Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.


• Ability to serve customers with a commitment to excellence with follow up and resolution of work orders ability to solve practical problems, carry out instructions


• Excellent oral and written communication skills


• Proficiency in Microsoft office, google, computer basics


• Positive, friendly and takes pride in all aspects of career


• Excellent interpersonal skills


• Strong attention to detail


• Work independently with time management


• Skilled at Technical or \"smart\" media


• Adept at handling situations that may arise in a professional manner

Values

• Maintain a professional appearance and manner of decorum


• Keep work area clean and organized


• Commitment to integrity


• Business ethics with commitment to company policy


• Show initiative by following through on necessary projects and or paperwork on non-routine tasks


• Proactive and curious to perform problem solving tasks


• Willing to set standards with excellence in performance


• Punctual and predictable attendance

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.