Service Advisor - Coopersburg PA

Gabrielli Truck Sales Ltd.; Coopersburg (Lehigh County); On-site; USD 34,000 - 48,000; Full time

Job summary

Gabrielli Truck Sales Ltd. is seeking a Service Advisor to join our team in a fast-paced, high-energy environment. You will manage customer intake, provide updates, and coordinate with service, sales and parts to deliver quality repairs.

The ideal candidate has 1 year dealership or similar experience, excellent communication skills, and proficiency with Microsoft Office and basic computer tools. On-the-job training is provided to learn job-specific platforms.

Qualifications

• 1 year dealership or similar experience is preferred.
• Ability to read, analyze and summarize technician write-ups and manufacturer documents.
• Excellent oral and written communication, with follow-up and resolution focus.
• Proficiency in Microsoft Office, Google tools and basic computer skills.

Responsibilities

• Greet customers and intake their needs, maintaining professional, timely updates.
• Communicate with customers via phone and case platforms to manage expectations.
• Perform visual inspections and itemize concerns for accurate work orders.
• Track work orders from start to finish, including invoicing and warranty handling.
• Update customers and dealer/manufacturer contacts across multiple platforms.
• Collaborate with sales, accounting, leasing and parts to follow proper repair protocol.
• Apply critical thinking to implement workflow improvements and uphold standards.
• Create estimates, obtain customer approval, and ensure completion of work orders.
• Learn and use multiple platforms to streamline workflow.

Skills

Customer service

Communication skills

Problem solving

Time management

Teamwork

Attention to detail

Tools

CDK experience

Microsoft Office

Google Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

$25.00 To $35.00 Hourly

Gabrielli Truck Sales is looking to hire a Service Advisor!

We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity. This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.

** We offer unique job opportunities with on-the-job training to teach job specific roles and platforms**

Responsibilities:

include but are not limited to the following description and or detail.

• Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
• Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
• Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details
• Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept
• Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
• Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
• Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
• Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.
• Invoicing and receiving payments for work orders
• Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment
• Create and allocate vendor purchase orders.
• Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
• Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications:

• Cdk experience preferred not mandatory
• 1 year dealership and or similar experience
• Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.
• Ability to serve customers with a commitment to excellence with follow up and resolution of work orders ability to solve practical problems, carry out instructions
• Excellent oral and written communication skills
• Proficiency in Microsoft office, google, computer basics
• Positive, friendly and takes pride in all aspects of career
• Excellent interpersonal skills
• Strong attention to detail
• Work independently with time management
• Skilled at Technical or “smart” media
• Adept at handling situations that may arise in a professional manner

Values:

• Maintain a professional appearance and manner of decorum
• Keep work area clean and organized
• Commitment to integrity
• Business ethics with commitment to company policy
• Show initiative by following through on necessary projects and or paperwork on non-routine tasks
• Proactive and curious to perform problem solving tasks
• Willing to set standards with excellence in performance
• Punctual and predictable attendance

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.