Service Advisor: Award-Winning Training and Growth

Sonic Automotive; Clearwater (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Clearwater Toyota, a Sonic Automotive family dealership, offers opportunities and support to grow professionally in a thriving automotive network with 100+ locations. This on-site role calls for strong communication with customers and a solid understanding of vehicle maintenance to accurately capture data and explain labor costs.

As a Service Advisor, you will greet customers, document data, present estimates, track repair progress, and ensure timely updates while upholding safety and dealership

Qualifications

• High school diploma or equivalent required.
• Excellent oral and written communication skills.
• Two years of experience in a dealership position preferred.
• ASE certification preferred.

Responsibilities

• Schedules service appointments and obtain data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts and establishes promised time.
• Monitors repair progress and communicates changes in estimate or time to customers, obtaining proper authorization for additional work.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintain a Customer Satisfaction Index rating at or above dealership standards.
• Advise customers on vehicle care according to manufacturer specifications using maintenance menus.
• Follow safety policies and report accidents to a manager.

Skills

Communication skills

Reading comprehension

Sales experience

Professional appearance

Education

High school diploma or equivalent

ASE certification preferred

Job description

Clearwater Toyota, a Sonic Automotive family dealership, offers opportunities and support to grow professionally in a thriving automotive network with 100+ locations. This on-site role calls for strong communication with customers and a solid understanding of vehicle maintenance to accurately capture data and explain labor costs.

As a Service Advisor, you will greet customers, document data, present estimates, track repair progress, and ensure timely updates while upholding safety and dealership