Service Advisor – Automotive Care & Career Growth (PTO)

Benz Kalamazoo; Kalamazoo (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation, PTO, and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Employee Assistance Programs

Employee Discounts

Growth and Development Opportunities

Job summary

Fox Motors in Kalamazoo, MI is seeking a Service Advisor to join our Fox Mazda Kalamazoo team. You will develop trust with customers, schedule service work, present repair orders, and maintain customer records to build long-term relationships.

Ideal candidates have automotive knowledge, strong communication skills, and a team-oriented mindset. You will greet customers, gather vehicle data, and ensure accurate estimates and timely updates throughout repairs.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Obtain customer and vehicle data prior to arrival when possible.
• Write up customer's vehicle problems accurately and clearly on repair order.
• Refer to service history, inspect vehicle, and recommend additional needed service.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check on progress of repair throughout the day; contact customers regarding changes and obtain authorization.
• Review repair orders to ensure work is completed and authorization noted; close repair order as appropriate.
• Explain completed work and all charges to customers.

Skills

Communication skills

Organizational skills

Follow-up skills

Time management

Driver's license

Job description

Fox Motors in Kalamazoo, MI is seeking a Service Advisor to join our Fox Mazda Kalamazoo team. You will develop trust with customers, schedule service work, present repair orders, and maintain customer records to build long-term relationships.

Ideal candidates have automotive knowledge, strong communication skills, and a team-oriented mindset. You will greet customers, gather vehicle data, and ensure accurate estimates and timely updates throughout repairs.