Service Advisor - Audi

Dimmitt Automotive Group; Wesley Chapel (FL); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Life and AD&D—Employer Provided

Voluntary Life Insurance—Employee/Spou

Long Term Disability

Short Term Disability

Accident/Critical Illness

401(K) employer match

Employee Assistance Program

Paid Holidays

Paid Vacation

Associate Discounts on Vehicle Purch.

Job summary

Dimmitt Automotive Group, a fourth-generation family-owned business serving the Tampa Bay area for over a century, seeks a mid-level Service Advisor in Wesley Chapel, FL. Join a prominent automotive service department and act as the primary liaison between guests and technicians to ensure clear communication and quality service.

The role requires 3-5 years of luxury dealer experience, CDK proficiency, and strong mechanical knowledge.

Qualifications

• 3-5 years of high luxury dealer experience as a Service Advisor required.
• CDK experience required.
• Broad scope of automotive mechanical/electrical knowledge.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Welcomes each guest with a prompt and enthusiastic greeting.
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager.

Skills

Communication skills

Customer service

Problem solving

Education

High school diploma or GED

Tools

CDK experience

Job description

Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group! Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years.

Wesley Chapel, FL 33543
Employment: Full-time
Pay: $65,000.00 - $125,000.00 per Year
Department: Service
Experience: Mid-Level

Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED preferred
• 3-5 years of high luxury dealer experience as a Service Advisor required
• CDK experience required
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

Wait, there's more!

• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D - Employer Provided
• Voluntary Life Insurance - Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service