Service Advisor - Audi

US Lawns; Wesley Chapel (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Employer-provided Life and AD&D

Voluntary Life Insurance – Employee /

Long Term Disability

Short Term Disability

Accident/Critical Illness

401(K) – Company match

Job summary

Dimmitt Automotive Group in the Tampa Bay area seeks a Service Advisor to be the central communicator between guests and technicians, guiding service and repairs.3–5 years luxury dealer experience and CDK proficiency are required, with a personable, solution-focused approach to guest satisfaction.

This role emphasizes a guest-first culture, safety, and professional growth, offering competitive benefits and a pathway to advanced service leadership.

Qualifications

• High school diploma or GED required.
• 3–5 years of high luxury dealer experience as a Service Advisor required.
• CDK experience required.
• Broad scope of automotive mechanical/electrical knowledge.
• Pleasant demeanor and outgoing personality.

Responsibilities

• Schedules service for guests in person or by phone.
• Makes repair recommendations and manages delivery of repairs.
• Ensures required documentation is complete and compliant with regulations.
• Follows safety policies and procedures.
• Greets guests promptly and enthusiastically.
• Directs guests with complaints to the service manager when necessary.

Skills

Communication

Customer service

Problem solving

Outgoing personality

Computer skills

CDK

Education

High school diploma or GED

Tools

CDK

Job description

Company Description

Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group!

Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years. We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow. If you’re ready to take the next step, this could be the opportunity you’ve been waiting for!

Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED preferred
• 3-5 years of high luxury dealer experience as a Service Advisor required
• CDK experience required
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service