Service Advisor - Cadillac

Dimmitt Automotive Group; Saint Petersburg (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Life Insurance

Disability Insurance

401K

Job summary

Dimmitt Automotive Group in Saint Petersburg, FL is seeking an Automotive Service Advisor to be the primary liaison for guests and technicians, coordinating service and repairs with a focus on world-class customer service.

The ideal candidate has a high school diploma or GED, 3–5 years in a luxury brand dealership, GM/CDK experience, and a clean driving record. ASE certification is a plus and a positive, professional attitude is required.

Qualifications

• High school diploma or GED preferred.
• 3-5 years of luxury brand dealership experience preferred.
• GM and CDK experience preferred.
• Broad scope of automotive mechanical/electrical knowledge.
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Unrestricted driver's license and clean driving record.
• Basic computer and internet skills.

Responsibilities

• Schedules service for guests in person or by phone to ensure prompt, accurate diagnosis.
• Makes repair recommendations and manages delivery by setting customer expectations.
• Ensures documentation is complete and complies with regulations and standards.
• Follows safety policies and procedures at all times.
• Welcomes guests with a prompt and enthusiastic greeting.
• Refs guests with unresolved issues to the service manager.

Skills

Communication

Customer service

Problem solving

Mechanical knowledge

Driver's license

Computer skills

Team player

Education

High school diploma or GED

Tools

GM experience

CDK experience

Automotive software

Job description

Company Description

Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group! Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years.

St. Petersburg, FL 33781

Employment: Full-time

Pay: Depends upon skills and experience

Department: Service

Experience: Mid-Level

Job Description

The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least 3-5 years of high luxury brand dealership experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED preferred
• 3-5 years of luxury brand dealership experience preferred
• GM and CDK experience preferred
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service